Exams, Achievements, Certificates and Digital Credentials

This article answers frequently asked questions about exams, achievements, certificates, digital badges, and digital credentials issued by Infoblox.

Digital Credentials

What is a digital credential?

A digital credential is an online record of an achievement earned through Infoblox.

Credentials are available through the Credentials section of your Launchpad profile and are also issued through Accredible to provide verification and social sharing capabilities.

Depending on the achievement earned, a credential may include:

• A certificate

• A digital badge

• Both a certificate and digital badge

Why have I received an email from Accredible?

Accredible is the digital credential platform used by Infoblox to deliver and verify credentials.

When you earn an eligible achievement, Accredible sends an email containing a link to your credential and provides options to share and verify it online.

How do I access my credential?

Credentials can be accessed at any time through the Credentials section of My Profile within Launchpad.

When a new credential is issued, you will also receive an email from Accredible containing a direct link to the credential.

What is the difference between an achievement, certificate, badge, and credential?

What do students receive upon passing an exam or earning an achievement?

Students will receive a digital credential.

Depending on the achievement earned, this may include:

• A certificate

• A digital badge

• Both a certificate and digital badge

Credentials can be viewed online, downloaded, verified, and shared directly to professional and social platforms.

Viewing, Downloading and Sharing Credentials

How do I view my credentials?

A list of all your credentials is available under the Credentials section of My Profile within Launchpad.

Click on a credential to view it.

How do I download or share my credential?

Open the credential from Launchpad or from the Accredible email link.

Depending on the credential type, you can:

• Download a PDF certificate

• Print a certificate

• Share directly to LinkedIn

• Share to supported social media platforms

• Copy a public verification link

When printing or saving a certificate as a PDF, we recommend using landscape orientation.

Why should I share my credential?

Sharing credentials helps demonstrate your knowledge, skills, and achievements to colleagues, managers, customers, and professional networks.

Digital credentials can be independently verified, allowing others to confirm the authenticity of your achievement.

How can someone verify my credential?

Every credential includes a public verification page.

Anyone with the verification link can confirm:

• The credential holder

• The achievement earned

• The issuing organization

• The award date

• The credential status

This allows employers, colleagues, customers, and partners to verify the authenticity of a credential.

Achievements

What happens to the badges and certificates I already have?

Previously earned achievements, certificates, and badges remain yours and remain valid until their stated expiration date, where applicable.

Are my previous achievements still valid?

Industry Achievements do not expire.

Product Achievements remain valid until their stated expiration date. The expiration date is visible on the credential and within the Credentials section of My Profile in Launchpad.

How long are achievements valid?

Industry Learning Achievements

No expiration. Refreshed annually.

NIOS DDI Product Achievements

Two years. Refreshed annually.

NetMRI Product Achievements

Two years. Refreshed annually.

Universal DDI / Infoblox Threat Defense Product Achievements

No expiration. Refreshed every six months.

Do my achievements follow me if I change organizations?

Yes. Achievements belong to you rather than your employer.

If you are moving organizations, once you have your new email account, please email education@infoblox.com from the new account and provide the following information:

• New Email Address

• Old Email Address

• Organization Legal Name

• Organization Full Address

• Organization Country

• Your Country (if different)

Can I use someone else's login and still have achievements in my name?

No.

Achievements and credentials are tied to the account used to complete the learning or assessment.

Credential Support

I earned a credential but have not received it

Credential issuance may take some time after achievement requirements have been met.

If you have not received your credential within 72 hours, please contact the Education team.

I cannot find my credential email

Please check your spam or junk folder for emails from Accredible.

If you still cannot locate the email, contact education@infoblox.com and provide:

• Full name

• Email address used in Launchpad

• Name of the achievement or credential

My name is incorrect on my credential

Contact education@infoblox.com and provide details of the correction required.

Exams

How do I access my exam?

Please see the Using Webassessor guide.

How do I take another exam attempt?

Each exam purchase provides a single attempt.

To retake an exam, you must purchase it again and follow the instructions provided in the examination system.

How much do the exams cost?

You pay for each exam attempt.

We recommend reviewing the learning path associated with the certification before attempting the exam.

Exam charges are:

• Associate/Operator: US$29.00 per attempt

• Professional/Administrator: US$69.00 per attempt

• Expert: US$99.00 per attempt

Charges are shown exclusive of tax. Tax will be collected during checkout at the local tax rate for the student's country.

Students with a qualifying learning subscription receive exam vouchers that can be redeemed for exam attempts.

What are exam vouchers, and how do I obtain them?

Exam vouchers provide a code that can be used to take an exam at no cost.

Launchpad for All

• Two exam vouchers per exam

On-Demand Subscription

• Six exam vouchers per exam

On-Demand + Instructor-Led Subscription

• Six exam vouchers per exam

If you are unsure about your subscription type, visit the My Subscription Details page within Launchpad.

See the following how-to on Obtaining Exam Vouchers.

Can I buy exam vouchers for all my company users?

Yes. Kryterion offers a Bulk Exam Voucher Purchase program.

How can I obtain an invoice or tax receipt for an exam purchase?

Please see the Using Webassessor guide.

If you are unable to download your receipt, contact Kryterion Support (https://support.kryterion.com) directly, as the transaction is between you and Kryterion.

Are exams included with courses or workshops?

No.

The Infoblox Certification Program is separate from the Infoblox Learning Program.

Students may study using any learning resources and then attempt the exam.

Students with a qualifying subscription may use included exam vouchers. Otherwise, exam attempts must be purchased separately.

How many exam attempts can I take?

Students may attempt an exam up to six times within a twelve-month period, starting from their first attempt.

What is the cooling-off period between exam attempts?

Students must wait 24 hours before retaking an exam following a failed attempt.

What is the passing score?

All exams require a minimum passing score of 80%.

How long do I have to take the exam?

Students are typically allocated one hour for every 30 exam questions.

• Associate/Operator: 2 hours

• Professional/Administrator: 2 hours 40 minutes

• Expert: 3 hours

How many questions are in each exam?

Associate/Operator

• 50 scored questions

• Up to 10 unscored questions

• 50 to 60 questions total

Professional/Administrator

• 70 scored questions

  • 20 Associate/Operator questions

  • 50 Professional/Administrator questions

• Up to 10 unscored questions

• 70 to 80 questions total

Expert

• 80 scored questions

  • 10 Associate/Operator questions

  • 20 Professional/Administrator questions

  • 50 Expert questions

• Up to 10 unscored questions

• 80 to 90 questions total

Unscored questions do not affect your final score.

Do I need to take the exam path in order?

No.

You may take exams at any level, although we recommend following the certification path.

Higher-level exams include questions from lower certification levels.

How often are exams updated?

Exams are versioned by year and reviewed every January.

Knowledge checks are versioned by summer/winter and reviewed every six months.

What are Infoblox's examination rules?

Full Infoblox Education Terms and Conditions can be found on the Infoblox Legal web page.

How do I claim ISC² CPE Credits?

Please see the following PDF for more information on how to self-declare your learning for CPE credits: Claim your ISC2 CPE Credits.pdf