Launchpad
What is Launchpad?
Launchpad is our new learning platform, launched in January 2024.
How do I log in?
The URL to access Launchpad is https://launchpad.education.infoblox.com
A detailed how-to guide can be found here: Accessing Launchpad
I previously had an account on the old LMS/Administrate (lms.training.infoblox.com)
If you have not already done so, you must reset your password to access Launchpad.
Click on the Log In button in the top right corner of the screen.
Under the Password field, click on the link: Forgot Password?
Enter your email address, and click Submit.
If you have an account, you will be emailed a link to click
I’m a new user
If you are a new user looking to access our free learning content, you can create an account using the following steps:
Click on the Log In button in the top right corner of the screen.
At the bottom of the login panel, click on the link: Don't have an account? Sign up here.
Enter the required information and click Submit.
Account creation using public email services (e.g. Gmail, Hotmail, Yahoo!, Proton, GMX, etc.) are not allowed and will be automatically disabled and removed.
Infoblox requires all students to use an email address associated with their organization to comply with US Federal reporting requirements.
Validate your email address by clicking on the link that was emailed to you.
I’m an Infoblox employee or contractor
Infoblox employees and contractors can use single-sign-on to log in using the Launchpad tile in OKTA or by clicking the Log in with Employee SSO button on the login panel.
Did my learning progress transfer over?
All course completion and achievement data was transferred to Launchpad as part of our migration. Unfortunately, we were unable to transfer partial course progress.
Can I use my personal/private Gmail/Hotmail/Yahoo! email address?
We do not allow the use of non-organizational email addresses.
Infoblox requires all students to use an email address associated with their organization to comply with US Federal reporting requirements.
How do I change my email address/move organizations?
If you are moving organizations, once you have your new email account, please email education@infoblox.com from the new account and provide the following information to update your account:
New Email Address
Old Email Address
Organization Legal Name
Organization Full Address
Organization Country
Your Country (if different)
Password reset email not received
Please check your spam/junk/clutter mailboxes in case the email has been misidentified. Also, check any mail filtering/gateway software in case it needs to be released. The email will be from the address education@infoblox.com.
If the password reset email isn't there, you'll need to contact your local IT team to find out why the email was not delivered.
Where can I find the Meeting Link for my Infoblox live training class?
The meeting link is available from within Launchpad.
Log in to Launchpad
On the home page, you should see your training class listed under the Live & Upcoming section
Click on the Join Now link
If you are attending training via an Infoblox Authorized Training Partner, you will need to contact the Authorized Training Partner for their meeting details.
Do you have a list of IP Addresses/Domains to whitelist?
Infoblox Education does not maintain a list of all IP addresses and domains. The systems and providers that we utilize to deliver training are wide and varied, and due to the nature of modern web applications, we use various CDNs to deliver content which are beyond our purview.
We recommend using an unfiltered and non-proxied Internet connection to fully access Infoblox Education content.
Troubleshooting Launchpad Connection Issues
Usually, connectivity issues are either related to stale cookies or something on your computer/network blocking access to Launchpad (security agent/firewall/proxy server). If you have a local IT team responsible for those systems, we recommend getting them involved to assist with any troubleshooting.
Our first recommendation is to clear your web browser cache and cookies for the following domains and their subdomains:
exceedlms.com
infoblox.com
intellum.com
intellumsocial.com
skytap.com
Try a different web browser or private/incognito browsing session. If this doesn't resolve the issue, it is likely a problem with your computer/network.
To rule out issues with your computer or your network connection:
Have you tried accessing Launchpad from a different computer?
Have you tried accessing Launchpad from a different network?
If any of the above testing does not resolve the issue, please provide the following information so we can further assist with troubleshooting:
Which Operating System and Version?
Which Web Browser and Version?
How are you connected to the network? (LAN/WiFi/Cellular)?
Where are you located? (City and Country)
Are you on a Home or Corporate Network?
Who is your Internet connectivity provider?
Is there a VPN connection active?
Do you have any endpoint security software installed?
If you are on a Corporate Network, a VPN connection is active, or you have endpoint security software installed:
Is anyone else having the same issue?
Is the connection filtered?
Is the connection using a proxy server?