Instructors FAQ
General
What’s with all the numbers?
With our reworking of all the learning content to make it more modular and consumable, the number of individual learning items grew by 10x.
We implemented a four-digit numbering system to ensure we can track and identify each piece of learning.
Workshop Courseware
Where can I find the latest courseware?
All workshop courseware can be located within Launchpad. Navigate to Courses → Instructor Resources.
Depending on which areas you are authorized to teach, you will see various tiles:
Instructor Resources
Instructor Resources: NIOS
Instructor Resources: SaaS
Instructor Resources: NetMRI
Instructor Resources: Industry
Inside each instructor tile, you will find resources needed for the workshops.
Some of the slides don’t look correct, words are misaligned etc.
Ensure that you have the Lato font family installed. You can download it from the Instructor Resources tile Launchpad.
How do I report bugs, errors, or omissions in the courseware?
Please email any bugs, errors, or omissions to training-tech@infoblox.com. Or use the flag icon at the top of the page/video within Launchpad to directly report an issue.
Workshop Labs
How do I deploy a lab for demos?
Hands-On Labs are available to all instructors. They are located in the top navigation bar in Launchpad.
How do I access Infoblox Portal (was Cloud Services Portal/CSP)?
Infoblox Portal Tenants can be deployed and accessed under the Hands-On Labs section in Launchpad.
How do students access the lab?
Students will use the same Hands-On Labs functionality to access lab environments.
How do I access a student’s lab?
The student must provide you with the lab URL and the password (if required).
How long do students have access to the lab?
Hands-On Labs can be deployed for up to 28 days.
If students require ongoing access to hands-on lab environments for education purposes, they can contact education@infoblox.com to discuss a Learning Subscription, or they can build their own lab environment using the images available from https://support.infoblox.com.
Where are the lab guides?
All our lab guides are now published on https://docs.education.infoblox.com; there are no longer PDF files. However, students can still print the individual lab guides if necessary.
This updated format allows us to respond more quickly with corrections and updates to labs.
I’ve got a problem with the lab
If you have exhausted your troubleshooting skills, please raise the issue with us.
This needs to be done as soon as possible. Please do not wait until after the class has finished; at that time, it is usually too late to debug what is happening.
Email training-tech@infoblox.com and provide the following information:
Attach screenshots for the speed test and Skytap connectivity tests carried out as part of the troubleshooting.
Detail the lab identification codes that are having issues
e.g.NM04BYVDetail the operating system and browser (including version) for the machine that is connecting to Skytap
This is visible in the Detailed Results section of the Skytap connectivity test, or you can find the User-Agent string by going to UserAgentString.com
Provide the User-Agent string value
Detail the date/time the issues occurred. If not in UTC, specify the local time zone. Be as precise as possible and give approximate start/end times.
Detail the name of the VM(s) that are having issues
Detail what you are seeing/experiencing with the VM(s) or if any steps are needed to replicate the issue; provide screenshots or screen recording if possible.
e.g., Are you experiencing connection dropping, slow mouse movement, or problems typing on the VM? Or are VMs slow to respond to commands, such as taking a long time to start programs or to boot up?If any students are working OK, then please provide their lab identification code so we can compare the systems
Telephone contact number for you, the instructor, in international notation
e.g. +1-408-986-4700
Surveys and Feedback
How do students provide feedback?
At the end of the workshop, students will be emailed a link to the post-workshop survey.
How do I report bugs, errors, or omissions in the courseware?
Please email any bugs, errors, or omissions to training-tech@infoblox.com. Or use the flag icon at the top of the page/video within Launchpad to directly report an issue.
Exams
How do students access exams?
Exams are no longer included with workshops. Please see the Exams, Achievements, Certificates and Digital Badges FAQ for more information.
I still have a question!
If the FAQ items above do not answer your question, please email education@infoblox.com.